GUIDES
Online safety, compliance and consumer-rights guides
Practical, text-first guides for anyone booking furnished or serviced accommodation in Nairobi.
What do these guides cover?
These guides explain how to avoid rental scams, stay safe online, prepare as an international traveller, protect your personal data and understand your consumer rights when booking accommodation in Kenya. They are general information, not legal advice.
Online safety
- How to Avoid Short-Term Rental Scams in Nairobi: Warning signs, a pre-payment checklist and safer ways to pay when booking a furnished apartment or short-term rental in Nairobi.
- Online Safety When Booking Accommodation in Nairobi: How to spot fake websites, impersonation on WhatsApp and phishing links when you book an apartment online, and what to do if you are targeted.
- Protecting Your Personal Data When Booking in Kenya: What personal data an accommodation provider may ask for, how to share it safely and your rights under Kenya’s Data Protection Act, 2019.
Directory consumer rights
- Consumer Rights When Booking Accommodation in Kenya: A plain-English guide to what to expect from an accommodation operator in Kenya: clear prices, written terms, honest descriptions and where to complain.
International compliance
- International Traveller Checklist for a Nairobi Stay: A practical checklist for visitors planning a stay in Nairobi: entry requirements, documents, insurance and what to ask your accommodation provider.
Safety
- Safe Arrival and Check-In in Nairobi: A Practical Guide: What to arrange before you arrive and what to check inside a furnished apartment in Nairobi: contacts, access, fire safety and emergency numbers.
Nairobi accommodation guides · Glossary